ARE THE STRAPS INTERCHANGEABLE?
Yes. Our straps are designed to fit all compatible bags.

HOW DO I ATTACH THE STRAP TO THE BAG?
You can find the instruction video on the HOW TO? page.

HOW SHOULD I CARE FOR MY BAG?
To keep your bag looking its best, avoid prolonged exposure to water, direct sunlight, and rough surfaces. Store it in a cool, dry place when not in use.

HOW DO I WASH THE BAG?
If there is a stain on your bag, we recommend first trying to remove it by hand using cold water and a soft cloth. If you would like to clean the entire bag, we do not recommend washing it in a washing machine. However, if you choose to machine wash it, make sure to use the coldest temperature setting and the shortest wash cycle available.

WHERE DO YOU SHIP?
We ship across the European Union.

CAN I TRACK MY ORDER?
Yes, once your order has been shipped, you will receive a tracking number along with a link that allows you to track the progress of your package.

HOW LONG DOES SHIPPING TAKE?
Orders are processed within 1–2 business days. Estimated delivery times:

• Netherlands: 1–3 business days
• Belgium & Germany: 2–5 business days
• Rest of the EU: 3–7 business days

Please note that delivery times are estimates and may vary during busy periods.

CAN I RETURN MY ORDER
Yes. You can return your order within 14 days of receiving it. To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase. For more information, please see our full Refund Policy.

HOW CAN I REQUEST A RETURN?
To return an item, please sent us an email with your request. Then we will sent you a link to proceed with your return.

DO I HAVE TO PAY FOR RETURN SHIPPING?
Yes, return shipping costs are the responsibility of the customer.

HOW LONG DOES IT TAKE TO RECEIVE MY REFUND?
Once we have received and inspected your return, we will notify you whether your refund has been approved. If approved, the refund will be automatically issued to your original payment method within 10 business days.

PLEASE NOTE: ALWAYS KEEP YOUR PROOF OF POSTAGE, AS THIS SERVES AS YOUR GUARANTEE THAT THE RETURN HAS BEEN SHIPPED.

IS IT SAFE TO PLACE AN ORDER?
Yes, all payments for our products are processed securely through our trusted payment methods.

WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, Mastercard, American Express, Maestro, Apple Pay, Bancontact, iDEAL

I HAVEN'T RECEIVED AN ORDER CONFIRMATION OR SHIPPING CONFIRMATION
This may happen occasionally. Please check your spam or junk email folder. If there is still no confirmation email found, please email us at info@kogubag.com for further assistance.