SHIPPING
Shipping & Delivery
We currently ship throughout the Netherlands and across
the European Union.
Processing Time
Orders are processed within 1–2 business days. Once your order has been shipped, you’ll receive a confirmation email with a tracking link.
Estimated Delivery Times (Varies with post office workload.)
Netherlands: 1–3 business days
- Belgium & Germany: 2–5 business days
- Rest of the EU: 3–7 business days
Please note that delivery times are estimates and may vary during busy periods or due to circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address. If we offer free shipping promotions, these will be clearly communicated on our website.
Order Tracking
As soon as your order leaves our warehouse, you’ll receive an email with your tracking information so you can follow your shipment every step of the way.
Delays
While we always aim to deliver your order as quickly as possible, occasional delays can occur due to high demand, weather conditions, or carrier disruptions. If your order is taking longer than expected, please don’t hesitate to contact us.
Incorrect Address
Please make sure your shipping address is correct before placing your order. If you notice a mistake, contact us as soon as possible. If your order hasn’t been processed yet, we’ll do our best to update the address. Unfortunately, we can’t guarantee changes once an order has been shipped.
Lost or Damaged Parcels
If your order arrives damaged or you believe it has been lost during transit, please contact us within 5 days of the expected delivery date. We’ll work with the shipping carrier to resolve the issue as quickly as possible.
Questions?
If you have any questions about shipping or delivery, we’re here to help. Email us at info@kogubag.com and we’ll get back to you as soon as possible.